Day 2 — How AI Can Extract Clear Requirements from Customers
Customers rarely provide perfect requirements.
They may provide:
Emails
Excel files
Process documents
Meeting notes
Visio diagrams
Existing system documentation
EDI specifications
API specifications
Screenshots
Voice discussions
The BA can use AI to convert this information into a structured requirement model.
For example:
Customer statement:
“We need faster order processing.”
AI can help the BA identify possible questions:
What is the current processing time?
What is the expected processing time?
Which order types are affected?
What is the current transaction volume?
Is real-time processing required?
What happens during failures?
What SLA is expected?
Which downstream systems are impacted?
The important point:
AI should not convert vague requirements directly into solutions.
It should help the BA discover the questions required to make the requirement measurable.
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