Day 4 — Mapping Customer Requirements to Company Capabilities

 

 Day 4 — Mapping Customer Requirements to Company Capabilities

This is one of the most powerful uses of AI for a BA.

Customer requirement:

“We need 24x7 B2B transaction processing.”

The BA can map this against company capabilities:

[
{
"Customer Requirement": "24x7 processing",
"Company Capability": "B2B platform",
"Gap": "Available"
},
{
"Customer Requirement": "EDI X12",
"Company Capability": "EDI translator",
"Gap": "Available"
},
{
"Customer Requirement": "Real-time API",
"Company Capability": "API platform",
"Gap": "Available"
},
{
"Customer Requirement": "High availability",
"Company Capability": "HA infrastructure",
"Gap": "Partial"
},
{
"Customer Requirement": "Disaster recovery",
"Company Capability": "DR capability",
"Gap": "Available"
},
{
"Customer Requirement": "Partner onboarding",
"Company Capability": "Existing process",
"Gap": "Partial"
},
{
"Customer Requirement": "Advanced monitoring",
"Company Capability": "Monitoring platform",
"Gap": "Gap"
}
]

AI can help automatically create this initial mapping.

The BA then validates it with:

Customer + Technical Team + Architecture + Operations + Security + Finance

This produces a much stronger outcome:

Customer Requirement → Capability → Gap → Solution → Cost → Timeline

That's the real value of an AI-enabled BA.

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